Interaction Insights Service User Permissions
The table below describes the user permissions for managing the Interaction Insights Service.
Interaction Insights Operator Permissions
|
Action |
SysAdmin |
Service Provider |
Channel |
|||||
|---|---|---|---|---|---|---|---|---|
|
|
Admin |
Oper |
Monitor |
Admin |
Oper |
Monitor |
Admin |
Operator |
|
Customers page |
||||||||
|
Add Interaction Insights Service |
R |
R |
- |
R |
R |
- |
û |
û |
|
Show button (show Customer Information Summary, see below) |
R |
R |
R |
R |
R |
R |
R |
R |
|
Edit button (edit customer) |
R |
R |
û |
R |
R |
û |
R |
R |
|
Delete button (delete customer) |
R |
R |
û |
R |
R |
û |
R |
R |
|
Services page |
||||||||
|
Show button (view Service information Summary, see below) |
R |
R |
R |
R |
R |
R |
R |
R |
|
Delete Service button |
R |
R |
û |
R |
R |
û |
û |
û |
|
Open Management Portal |
R |
R |
Read-only |
R |
R |
Read-only |
R |
Read-only |
|
Open Service Portal1 |
û |
û |
û |
û |
û |
û |
û |
û |
|
Change Customer |
R |
R |
û |
R |
R |
û |
û |
û |